Privacy Policy
Last updated: June 02, 2026
Hemnix Technologies Pvt. Ltd. (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use Hemnix Assist.
1. Information We Collect
a) Information You Provide
Name, email address, phone number
Account and billing details
Chatbot configuration and settings
b) Automatically Collected Information
IP address
Approximate location (city/country)
Browser and device information
Usage logs and interaction metadata
c) Chat Data
Conversations between users and the chatbot
Uploaded images and voice interactions (if enabled)
2. How We Use Your Information
We use data to:
Provide and improve our services
Operate and maintain chatbot functionality
Generate analytics and insights
Prevent fraud, abuse, and security threats
Communicate service updates and notifications
3. AI & Data Processing
Chat data may be processed by AI models to generate responses.
We do not sell or share your data for advertising purposes.
AI models do not retain personal data beyond processing requirements.
4. Data Storage & Security
Data is stored securely using industry-standard safeguards.
Access to data is restricted to authorized personnel only.
We implement encryption and monitoring to protect against unauthorized access.
5. Data Retention
Chat data is retained based on your subscription plan.
You may request deletion of your data by contacting us.
We may retain certain records as required by law.
6. Third-Party Services
We may use third-party services for:
Payment processing
Analytics
AI infrastructure
These providers are bound by confidentiality and data protection obligations.
7. Cookies & Tracking
We may use cookies or similar technologies to:
Improve user experience
Analyze platform usage
Maintain session security
You may disable cookies in your browser settings.
8. User Rights
You have the right to:
Access your data
Request correction or deletion
Withdraw consent (where applicable)
Requests can be sent to support@hemnix.com
.
9. Children’s Privacy
Hemnix Assist is not intended for use by individuals under the age of 18.
10. Changes to Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on our website.
11. Contact Us
📧 Email: support@hemnix.com
🌐 Website: https://www.hemnix.com
1. Information We Collect
a) Information You Provide
Name, email address, phone number
Account and billing details
Chatbot configuration and settings
b) Automatically Collected Information
IP address
Approximate location (city/country)
Browser and device information
Usage logs and interaction metadata
c) Chat Data
Conversations between users and the chatbot
Uploaded images and voice interactions (if enabled)
2. How We Use Your Information
We use data to:
Provide and improve our services
Operate and maintain chatbot functionality
Generate analytics and insights
Prevent fraud, abuse, and security threats
Communicate service updates and notifications
3. AI & Data Processing
Chat data may be processed by AI models to generate responses.
We do not sell or share your data for advertising purposes.
AI models do not retain personal data beyond processing requirements.
4. Data Storage & Security
Data is stored securely using industry-standard safeguards.
Access to data is restricted to authorized personnel only.
We implement encryption and monitoring to protect against unauthorized access.
5. Data Retention
Chat data is retained based on your subscription plan.
You may request deletion of your data by contacting us.
We may retain certain records as required by law.
6. Third-Party Services
We may use third-party services for:
Payment processing
Analytics
AI infrastructure
These providers are bound by confidentiality and data protection obligations.
7. Cookies & Tracking
We may use cookies or similar technologies to:
Improve user experience
Analyze platform usage
Maintain session security
You may disable cookies in your browser settings.
8. User Rights
You have the right to:
Access your data
Request correction or deletion
Withdraw consent (where applicable)
Requests can be sent to support@hemnix.com
.
9. Children’s Privacy
Hemnix Assist is not intended for use by individuals under the age of 18.
10. Changes to Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on our website.
11. Contact Us
📧 Email: support@hemnix.com
🌐 Website: https://www.hemnix.com
If you have any questions about this policy, please contact us at Support.